Infynix Contact Centre Services
Multichannel Support
Voice, email, chat, social media, SMS, and video communication in one platform.
Omnichannel Routing
Intelligent routing across channels based on skills, priorities, and availability.
Real-Time Analytics & Reporting
Live dashboards for monitoring performance and customizing reports.
Agent Productivity Tools
Unified agent interface, knowledge management, and CRM integration for seamless customer support.
Call Recording & Quality Assurance
Automatic call recording, quality scoring, and post-call surveys for ongoing improvement.
Compliance & Security
Advanced encryption, access control, and tools for industry-specific compliance (e.g., GDPR, PCI-DSS).
