1. Omnichannel helpdesk –
· Channels: Support through various channels like phone, email, live chat, and social media.
2.. Troubleshooting and Resolution:
· Escalation: Escalating complex issues to higher-level support teams when necessary.
· Resolution Tracking: Documenting the resolution process for future reference.
3. Closure
· RFO: Share detailed RFO with the customer
4. Continuous Improvement:
· Analysis: Regularly analyzing support data to identify trends and areas for improvement.
· Develop and share service improvement paln for repated issues.
· Excel in deployin multi-location , multi-services Projects.
· 99% Project Delivered within 4 Weeks
· Progressive Updates and Communication to stakeholders
· Industry Best timelines
-Omni Channel 24/7 Helpdesk
-Pro-Active Monitoring
-Report & Track Incidents
-Request Management
-Knowledge Base – FAQ
-Resolve Complex technical problems
-Escalation management
-RFO / RCA management
-Service improvement plan
-Cyber security incident management
